Preliminary Information Form

This form is provided under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, to inform you before your order becomes binding. The Turkish text prevails.

1. Seller

• Seller: Emel Arı (EMELARI BOUTIQUE)
• Address: Fener Mah. Bülent Ecevit Blv. Saraçoğlu Sitesi B Blok No: 9 D, Muratpaşa / Antalya
• Telephone: +90 553 078 08 02
• E-mail: info@emelari.example
• Tax office / Tax number: Kalekapı / 0740319390
• Website: https://emelari-boutique.vercel.app

2. Buyer

The buyer is the person who gives their name, delivery and billing address, telephone number and e-mail address when ordering.

3. Products and total price

The name, size, quantity and VAT-inclusive price of the ordered products, the delivery charge and any discount are shown in the order summary at the payment step and written into this text for each order.

All prices include VAT. No additional charge is made for using the website to conclude the contract.

4. Payment

Card payments are taken on the secure payment page of the licensed payment institution iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. (iyzico). Card details are not shared with or stored by the seller. For instalments, any interest your bank applies is shown on the payment page.

With payment on delivery, the amount is paid to the courier in cash or by card when the product is delivered; there is no extra charge for this.

5. Delivery

Products are usually handed to the carrier within 1–2 working days after the payment is confirmed (for cash on delivery, after the order is confirmed) and sent by our contracted carrier to the address the buyer gave; delivery within Turkey usually takes 2–4 working days. Delivery is in every case made within 30 days of the order.

Standard delivery costs TRY 99.00 and express delivery TRY 199.00, shown separately in the order summary. Standard delivery is free for orders of TRY 2,500.00 or more. The risk of loss or damage stays with the seller until the product is delivered to the buyer.

6. Right of withdrawal

The buyer may withdraw from the contract within 14 days without giving any reason and without paying a penalty. The period starts on the day the product is delivered to the buyer or to a person they designate; for an order delivered in several parts, on the day the last part is delivered. The buyer may also withdraw before delivery.

To withdraw, it is enough to send an e-mail to info@emelari.example within this period or to send the withdrawal form on the Shipping and Returns page. Return address: Emel Arı, Fener Mah. Bülent Ecevit Blv. Saraçoğlu Sitesi B Blok No: 9 D, Muratpaşa / Antalya.

Within 10 days of the withdrawal notice the buyer sends the product back with its invoice. When it is sent with the return code we e-mail in reply, through our contracted carrier, the return shipping is paid by the seller.

The seller refunds every payment collected, delivery charges included, within 14 days of receiving the withdrawal notice, in one go, by the same payment method and at no cost to the buyer. For cash-on-delivery orders the refund is made to an IBAN in the buyer’s name that the buyer provides.

The buyer is not liable for changes caused by trying the product on in the ordinary way during the withdrawal period, but is liable for any loss of value caused by use beyond that (washing, wearing, damage).

7. Products that cannot be returned

• Products made or altered to the buyer’s own specification or measurements
• Products whose packaging, tape, seal or protective label was opened after delivery and which cannot be returned for health and hygiene reasons (underwear, swimwear bottoms, earrings and similar)

8. Complaints and disputes

Requests and complaints can be sent to info@emelari.example or +90 553 078 08 02. Disputes may be brought, within the monetary limits announced each year by the Ministry of Trade, before the Consumer Arbitration Committee or the Consumer Court where the consumer lives or where the transaction took place. Applications can also be made online through e-Devlet (TÜBİS).

9. Record of the contract

The contract is concluded when you confirm the order; confirming the order places you under an obligation to pay. This form and the Distance Sales Agreement are sent to your e-mail address with the order confirmation and are kept by the seller with the order record.