Shipping and Returns

Delivery

Products are usually handed to the carrier within 1–2 working days after the payment is confirmed (for cash on delivery, after the order is confirmed) and sent by our contracted carrier to the address the buyer gave; delivery within Turkey usually takes 2–4 working days. Delivery is in every case made within 30 days of the order.

Standard delivery costs TRY 99.00 and express delivery TRY 199.00, shown separately in the order summary. Standard delivery is free for orders of TRY 2,500.00 or more. The risk of loss or damage stays with the seller until the product is delivered to the buyer.

Returns and the right of withdrawal

The buyer may withdraw from the contract within 14 days without giving any reason and without paying a penalty. The period starts on the day the product is delivered to the buyer or to a person they designate; for an order delivered in several parts, on the day the last part is delivered. The buyer may also withdraw before delivery.

To withdraw, it is enough to send an e-mail to info@emelari.example within this period or to send the withdrawal form on the Shipping and Returns page. Return address: Emel Arı, Fener Mah. Bülent Ecevit Blv. Saraçoğlu Sitesi B Blok No: 9 D, Muratpaşa / Antalya.

Within 10 days of the withdrawal notice the buyer sends the product back with its invoice. When it is sent with the return code we e-mail in reply, through our contracted carrier, the return shipping is paid by the seller.

The seller refunds every payment collected, delivery charges included, within 14 days of receiving the withdrawal notice, in one go, by the same payment method and at no cost to the buyer. For cash-on-delivery orders the refund is made to an IBAN in the buyer’s name that the buyer provides.

The buyer is not liable for changes caused by trying the product on in the ordinary way during the withdrawal period, but is liable for any loss of value caused by use beyond that (washing, wearing, damage).

How to return a product

• E-mail info@emelari.example with your order number, or send the form below.
• We reply with a return code for our contracted carrier.
• Pack the product with its invoice and hand it to the carrier within 10 days.
• Once it arrives, the refund is made by the original payment method within 14 days of your notice.

Products that cannot be returned

• Products made or altered to the buyer’s own specification or measurements
• Products whose packaging, tape, seal or protective label was opened after delivery and which cannot be returned for health and hygiene reasons (underwear, swimwear bottoms, earrings and similar)

Defective or wrong products

If a product arrives damaged, defective or different from your order, write to us with a photo. We cover all shipping costs and, at your choice, replace it, repair it, reduce the price or refund it.

Size exchange

To change a size, return the product under the right of withdrawal and place a new order for the size you want.

Withdrawal form

Fill this in and send it only if you want to withdraw from the contract.

• To: Emel Arı (EMELARI BOUTIQUE), Fener Mah. Bülent Ecevit Blv. Saraçoğlu Sitesi B Blok No: 9 D, Muratpaşa / Antalya, info@emelari.example
• I hereby give notice that I withdraw from the contract for the sale of the following products:
• Order number / order date / delivery date:
• Products:
• Amount:
• Name and surname of the consumer:
• Address of the consumer:
• Signature (only if sent on paper) / date: